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Do you trust your vendors with GDPR?

It has been almost three months since the General Data Protection Regulation (GDPR) came into force across Europe and the update remains a lingering issue for the digital marketing industry, with some pretty hefty fines delivered to companies in breach of the rules.

As found in a new study by Demandbase, more than a few marketers have their doubts over the data handling of third-party vendors. A HUGE 80% of marketers are concerned martech vendors will expose them to GDPR legal risks, with the report shedding new light on which aspects of the regulatory switch-up continue to cause marketers grief post-deadline.

GDPR compliance is particularly important for the B2B industry because no company wants to do business with another company that’s going to be a liability for them,” said Fatima Khan, chief privacy officer at Demandbase.

In light of the results, it’s unsurprising that three-quarters (75%) claimed their companies would be investing in more technology of their own to improve their approaches to data privacy. For such a large regulation, at the time the rules began people still didn’t have much of a clue about what it meant for their business.

One of the most common GDPR issues marketers are facing is the process of obtaining rights to use data through consent. While use of online forms and website notices or banners were cited as commons methods, the majority (80%) are using email to acquire marketing permission and email marketing can now be a huge issue if the data isn’t collected or stored appropriately.

However, when it comes to refreshing consent for email marketing lists themselves, respondents were close to an even split between asking everyone to re-consent (36%), taking a limited country-by-country approach (35%) and not refreshing consent at all (30%).

“Companies have to recognize that the GDPR isn’t a single compliance action, but instead is the start of a continuous process of revaluating privacy compliance as technologies and data processes evolve,” Khan commented.

Interestingly, the study also revealed that revenue-stagnant companies were nearly twice as likely to report that they are not spending any money relating to GDPR compliance, while those reporting revenue growth were more likely to report spending $50K (£38K) or more on compliance.

If you still are worried about GDPR fines, get in contact with us today!

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